

To place, temporarily lift or permanently remove a security freeze on your Experian or TransUnion credit reports, please contact them directly. After we receive the request and verify your identity, you will receive confirmation. Read more about acceptable documents here. If you are requesting to temporarily lift or permanently remove a security freeze via mail, you'll need to provide documents to validate your identity and address.
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Please download this form for instructions and mailing address. You'll also have the option to receive a one-time PIN by text message or answer questions based on information in your Equifax credit report for identity verification.

You'll be required to give certain information to verify your identity. You can check the status of your security freeze through your myEquifax account as well. Online, by creating a myEquifax account.You can place, temporarily lift, or permanently remove a security freeze on your Equifax credit report in several ways. Like the FTC on Facebook, follow us on Twitter, read our blogs, and subscribe to press releases for the latest FTC news and resources.Placing, lifting and removing a security freeze is free. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357). The Federal Trade Commission works to promote competition, and protect and educate consumers. Consumers who believe they have been the victim of identity theft can report it and receive a personalized recovery plan at. Identity theft was the second biggest category of consumer complaints reported to the FTC in 2017 - making up nearly 14 percent of all the consumer complaints filed last year. To place a fraud alert, consumers need only contact one of the three credit bureaus, which will notify the other two bureaus.Ĭredit freezes and fraud alerts are two important steps consumers can take to help prevent identity theft. TransUnion also offers temporary or permanent credit freeze removal, and the simplest way to request it is through its online platform found here. (If consumers make these requests by mail, the agency must place or lift the freeze within three business days.) When consumers request to lift the freeze by phone or online, the credit bureaus must take that action within one hour. Whether consumers ask for a freeze online or by phone, the credit bureau must put the freeze in place within one business day. To place a credit freeze on their accounts, consumers will need to contact all three nationwide credit bureaus: Equifax, Experian, and TransUnion. A fraud alert requires businesses that check a consumer’s credit to get the consumer’s approval before opening a new account.Īs part of its work to implement the new law, the Federal Trade Commission has updated its website with credit bureau contact information, making it easier for consumers to take advantage of the new provisions outlined in the law.

In addition, the new law extends the duration of a fraud alert on a consumer’s credit report from 90 days to one year.
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The new law also allows parents to freeze for free the credit of their children who are under 16, while guardians, conservators, and those with a valid power of attorney can get a free freeze for their dependents. Under the new Economic Growth, Regulatory Relief, and Consumer Protection Act, consumers in some states – those who previously had to pay fees to freeze their credit – will no longer have to do so.Ī credit freeze, also known as a security freeze, restricts access to a consumer’s credit file, making it harder for identity thieves to open new accounts in the consumer’s name. Starting today, consumers who are concerned about identity theft or data breaches can freeze their credit and place one-year fraud alerts for free. About the FTC Show/hide About the FTC menu items.If you have this PIN, the process is usually seamless and you can lift a. News and Events Show/hide News and Events menu items When you freeze your credit, you’ll receive a 10-digit PIN that you’ll need anytime you want to unfreeze your report.Advice and Guidance Show/hide Advice and Guidance menu items You can unfreeze your Experian credit report for free online, by using your credit freeze PIN (given when you set the freeze) to submit a removal request at.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
